Tuesday, January 21, 2014

Design is the Rendering of Intent

Featred Article

Originally published: Dec 30, 2013

This article is reprinted with permission by User Interface Engineering. For more articles and information, please visit http://www.uie.com.


In 2008, the US Customs and Border Protection agency launched the Global Entry program, which allows pre-verified, low-risk travelers to receive expedited clearance to re-enter the United States. The CBP’s Global Entry web site is where folks sign up for this service.
GOES photo
The Home Page for the multi-screen Global Entry Signup Process
Signing up for the Global Entry system is no simple feat. It’s a multi-screen application, with confusing requests for information and uninformative error messages when you miss something. As the first impression of the program, it sends the message that you’re entering a bureaucratic process of grand government proportions.

Full Article Here


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